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F.A.Q.


How do they Fit?

Our hats fit most people right out of the box.  Year-Round hats usually have an internal adjustment that allows variations in fit.  We usually make the hats medium to large and can also provide a "spacer" if needed to allow for changes in hair styles.  Felt hats are less adjustable. If you are new to hats, or have a question about fit, please contact us with the style you are interested in and your head measurement.

How to measure your head:

Take a measuring tape and place it around the circumference of the head,
slightly above the ears.

Typical Hat Sizes:
Small = 20 3/4 to 22  inches
Medium = 22 to 22 3/4 inches
Large = 22 3/4  to 23 5/8
X Large = over 23 5/8

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Is the Inaugural Bow Hat available in Felt?

The felt version of the hat is reserved for Aretha Franklin.  The Inaugural II is very similar, but made with the same high quality satin ribbon materials and broad color choice that the other hats in the Collection share.

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What colors are available?

Our current Collection contains more than 35 colors.  Because we make our products, a color or combination of colors that is not listed may be requested. Most styles are available in 6 to 10 color variations, with a few styles available with as many as 20 variations.

Please see the Color Chart to reference the colors, but be aware that colors may vary from the display on your monitor.

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I am not receiving emails from your company. How do I fix this?

Some email providers have automatic filtering system that may not deliver your messages directly to your Inbox.  Adding our email address or domain address should fix it. Here is how:

How to add our e-mail address to your Address Book

Some email providers impose restrictions on email delivery, which may impact our ability to communicate with you. This restriction could prohibit you from receiving vital information from us, like your order and shipment confirmation. In addition, if we were to have to contact you regarding your order outside of the previously mentioned confirmations, we would attempt to contact you via email so you would have written documentation for your records.

Click on your email provider below:

AOL 9 Earthlink 5.0
AOL Netmail Earthlink Webmail
Yahoo! Mail Earthlink Total Access
Hotmail Outlook 11
MSN 8 Outlook 2000
Netscape 6 and 7 Outlook Express 6
Mac Entourage (OS 10.x) Mozilla Thunderbird

AOL 9

  • Open your email message.
  • Click the "Add Address"icon on the right side of the window.
  • Click the "OK"button.

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AOL Netmail

  • Open your email message.
  • Click the "Add to Address"icon on the right side of the window.
  • Click the "Save"button.

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Yahoo! Mail

  • Open your email message.
  • Click the "Add to Address Book"link on the far right.
  • Click the "Add Checked Contact"button.

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Hotmail

  • Open your email message.
  • Click the "Save Address(es)"at the top of the message header.
  • Click the "OK"button.

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MSN 8

  • Open your email message.
  • Click the "Save Addresses"at the upper right hand side of the screen.
  • Select the check box next to the address you want to save.
  • Click the "Save"button.

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Earthlink 5.0

  • Open your email message.
  • Click the "Add Sender"button in the navigation bar.
  • Click the "Yes"button in the address book popup.

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Earthlink Webmail

  • Open your email message.
  • Click the "Add to Address Book"link.
  • Click the button "Save" in the popup.

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Earthlink Total Access

  • Open your email message.
  • In the From field, right-click the address.
  • Click the "Add to Address Book".
  • Click the "Ok"button.

or...

  • In the message list of your Inbox or other mail folder, right-click your email message.
  • In the From field, right-click the address.
  • Click the "Add Sender to Address Book".
  • Click the "Ok"button.

or...

  • Open your email message.
  • Click "Add" in the upper right of the header.
  • Choose "Add to Address Book".The name and email address from email are pre-populated in the pop-up.
  • Click the "Yes"button.

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Outlook 11

  • Open your email message.
  • Right-click the name of the sender you want to make as a contact.
  • Click on the "Add to Outlook Contacts"shortcut menu.

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Outlook 2000

  • Open your email message.
  • In the From field, right-click the address.
  • Click the "Add to Contacts" on the shortcut menu.
  • Click the "OK"button.

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Outlook Express 6

  • Open your email message.
  • In the From field, right-click the address.
  • Click the "Add to Address Book".
  • Click the "Ok"button.

or...

  • In the message list of your Inbox or other mail folder, right-click your email message.
  • Click the "Add Sender to Address Book" .
  • Click the "Ok"button.

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Netscape 6 or 7

  • Open your email message.
  • In the From field, right-click the address.
  • Click "Add to Address Book" link in the menu.
  • Click the "OK" button.

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Mac Entourage (OS 10.x only)

  • Highlight your email message.
  • Hold down the CTRL button on your keyboard and click on the highlighted email.
  • Click "Add Sender to Address Book" link in the menu.

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Mozilla Thunderbird

  • Open your email message.
  • In the From field, left-click the address.
  • Click "Add to Address Book" link in the menu.
  • Fill in any additional infomation you need.
  • Click the "OK" button.

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